Purchased a car 5/31/16 , after being told by salesman Brian that they wouldn't sell me a car that had problems. Noticed a few problems before closing the sell and was told that they would be fixed the next morning.
I returned to the store 6/1/16 9AM , just to be told by my "contract manager" that he did not have that authority and that I was pretty much out of luck for the repairs. Then in an effort to speak to someone of higher stature than my "contract manager" to get the issue resolved, she continues to disrespect my wife by rudely telling her to " Shut Up and Sit Down " or she wouldn't get anyone for her to talk to. At the end of the day No supervisor or anyone of higher authority than her came to speak to us about our complaints. Customer service is non existent within this company.
Also the person Mike on their online services , which was the person that originally "persuaded" my wife and I to come to Sports & Imports , kept in contact all the way until the deal was closed , then next day after the contract was signed, hung up in our face and told us we had the wrong number. This company sells "ok" cars that they will Lie ,deceive , and mislead a customer just to make a sale.
completely unethical and I do not recommend this company to ANYONE who believes they should be treated with respect and in a ethical manner. This company takes advantage of the consumers need for a vehicle.
Product or Service Mentioned: Sports And Imports Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $10995.
Preferred solution: Let the company propose a solution.